Training & Events

The corporate workplace requires many learning interventions, some of our most frequently requested topics include:

Service Strategy

  • Strategic Service Design
  • Customer Access Strategy

Quality Management

  • Statistical Quality Assurance
  • Root Cause Analysis
  • QA Assessment, Assurance and Monitoring
  • Coaching
  • Calibration

Marketing

  • Internal Branding
  • Living the Brand

Operations Management

  • Operations Management
  • Call Centre: Managing by the Numbers
  • Business Analytics

Specialist

  • Workforce Management
  • Advanced Forecasting
  • Debt Collections
  • Business Writing Skills
  • Telesales
  • Appreciative Inquiry